Latest Hotel Industry News
On Chatbots and the Hospitality Industry
2017-08-08 00:00:18 +0200 | Source: E Hospitality TimesThe premise of a chatbot is simple – automate communication and act as a window to access a service. In the hospitality industry, one which is built around making the customer alpha, communication and... Read more
The perfect jobs for travel enthusiasts
2017-08-07 00:00:37 +0200 | Source: E Hospitality Timess travel your everyday dose? Then, you must know that some jobs have a restricting nature that would restrain you from actively living thatvacationdream life. Yet, there are others that will allow you to explore the... Read more
Eight Ways NOT to Respond to a Whistleblower Report (and Three Ways You Should)
2017-08-06 00:00:41 +0200 | Source: E Hospitality TimesWhat hotel or restaurant veteran hasn’t heard the phrase “time to lean, time to clean”? We ensure our properties are spotless inside and out, maintain dress codes and scripted phrases for every... Read more
Trend digest – hotel loyalty programs in 2017
2017-08-05 00:00:32 +0200 | Source: E Hospitality TimesA good loyalty program usually forms the backbone of a hotel’s business strategy, but thanks to changing consumer behaviour and expectations, the landscape is changing. We take a look at the trends emerging in... Read more
LKC Boutique Drinks Launched on the Greek Market – Featuring Sheep Dip Malt
2017-08-03 23:17:32 +0200 | Source: E Hospitality TimesThe Blended Malt Scotch whisky with the eccentric name, Sheep Dip. Iss name comes from the times where British farmers placed their home made whisky in barrels with the indication Sheep Dip (disinfectant for Sheep),... Read more
The Life of a Hotel Doctor – A No-show
2017-08-02 00:00:51 +0200 | Source: E Hospitality TimesWhen there was no response after my third knock, I experienced a familiar sinking feeling. Under the category “no show,” my database reveals 41 entries. I phoned the room, but there was no answer. At the... Read more
Prioritizing technology for your hotel staff
2017-08-01 00:00:57 +0200 | Source: E Hospitality TimesIn the last few years, there has been a steady uptick in integrating the use of technology within the hospitality industry. Hotels are now heavily investing in guest-facing technologies such as booking engines, mobile... Read more
Building Summer Occupancy for City Hotels
2017-07-31 00:00:45 +0200 | Source: E Hospitality TimesTemperatures rise. Humidity creeps up. Sounds like time to pack up and head to the nearest beach. While your team may be thinking ‘vacation’, you should be thinking ‘revenue’ when it comes to... Read more
Revenue management: Using data integration to move from tactics to strategy
2017-07-29 00:00:19 +0200 | Source: E Hospitality TimesAs the practice of revenue management continues to evolve, industry professionals should increasingly look to use their RM systems and processes strategically and move away from tactical operations. Integrating data... Read more
Key pillars of luxury hospitality: The soul
2017-07-28 00:00:39 +0200 | Source: E Hospitality TimesIn a series of pieces on luxury hospitality based on interviews with leading hoteliers in Paris, Suzanne Godfrey examines key pillars that define the luxury hotel, or more specially, the Palace. Here she explores the... Read more
LKC Boutique Drinks Launched on the Greek Market – Featuring Aspall Perronelle’s Blush Suffolk Cyder
2017-07-27 08:07:20 +0200 | Source: E Hospitality TimesAspall Cyder is produced in England and is still owned and managed by the eighth generation of the family of the founder Clement Chavallier. It’s one of the top ten oldest family businesses in... Read more
All you need is love (and supervisor support)
2017-07-27 00:00:35 +0200 | Source: E Hospitality TimesBusinesses everywhere seek to retain key staff, but it turns out that one successful strategy can be found in the Beatles’ song, ‘All You Need Is Love’. A study that focuses on employee job... Read more
The Magic of Metamorphosis: Organizational Change and Inspirational Leadership
2017-07-25 00:00:10 +0200 | Source: E Hospitality TimesThey say that our security can only be found in our ability to adapt and he who rejects change designs his nemesis. Corporate culture has undergone radical change, and the need to align business models with these... Read more
Hospitality Financial Leadership – Ego is Not Part of the Recipe
2017-07-24 00:00:08 +0200 | Source: E Hospitality Times“If you want to be more than a flash in the pan, you must be prepared to focus on the long term. We will learn that though we think big, we must act and live small to accomplish what we seek. Because we will be... Read more
Tips To Operate With Living Wage In The British Hospitality Sector
2017-07-23 00:00:29 +0200 | Source: E Hospitality TimesThe UK finds itself in tumultuous times – uncertainty has become somewhat of the norm. Besides questions raised about Brexit implications – ranging from the devaluation of the Pound and the resulting... Read more
Cuba – A land that time forgot…
2017-07-22 00:00:17 +0200 | Source: E Hospitality TimesHave you ever fantasized what it would be like to be a Band member of the Buena Vista Social Club, take part in an episode of Lost, or go on a wild ride in Dr. Who’s Tardis – because that’s how a... Read more
Hospitalty Hiring Paradox: Time to take a stand!
2017-07-21 00:00:52 +0200 | Source: E Hospitality TimesA paradox has haunted our industry for generations: there is a dearth of young people interested in this sector that is one of the most promising in terms of the future. Operators must manage an abnormal rotation of... Read more
Grace Gin – A Handcrafted Botanical Gin, Created by Three Proud Greek Women
2017-07-20 07:53:02 +0200 | Source: E Hospitality TimesIt is the result of the shared vision between three women, two second generation distillers and a spirited woman with extensive knowledge and experience in the drinks industry. The uniqueness of the product lies in... Read more
Do You Trust Your Customers? Do Your Customers Trust You?
2017-07-20 00:00:10 +0200 | Source: E Hospitality TimesI just returned fromInfluence 2017, the annual conference put on by the National Speakers Association. My friend and one of the world’s authorities on trust,David Horsagerwas one of the amazing keynote... Read more
What’s The Proper Amount to Tip a Waiter?
2017-07-19 00:00:33 +0200 | Source: E Hospitality TimesAmerican diners are a fickle bunch. We love going out to eat but when the check comes we don’t know what to do. How much should we tip? Is it 15%, 18%, 20% or more? It’s gotten so bad that many restaurant... Read more