Latest Hotel Industry News

On Chatbots and the Hospitality Industry

2017-08-08 00:00:18 +0200 | Source: E Hospitality Times

The premise of a chatbot is simple – automate communication and act as a window to access a service. In the hospitality industry, one which is built around making the customer alpha, communication and... Read more

The perfect jobs for travel enthusiasts

2017-08-07 00:00:37 +0200 | Source: E Hospitality Times

s travel your everyday dose? Then, you must know that some jobs have a restricting nature that would restrain you from actively living thatvacationdream life. Yet, there are others that will allow you to explore the... Read more

Eight Ways NOT to Respond to a Whistleblower Report (and Three Ways You Should)

2017-08-06 00:00:41 +0200 | Source: E Hospitality Times

What hotel or restaurant veteran hasn’t heard the phrase “time to lean, time to clean”? We ensure our properties are spotless inside and out, maintain dress codes and scripted phrases for every... Read more

Trend digest – hotel loyalty programs in 2017

2017-08-05 00:00:32 +0200 | Source: E Hospitality Times

A good loyalty program usually forms the backbone of a hotel’s business strategy, but thanks to changing consumer behaviour and expectations, the landscape is changing. We take a look at the trends emerging in... Read more

LKC Boutique Drinks Launched on the Greek Market – Featuring Sheep Dip Malt

2017-08-03 23:17:32 +0200 | Source: E Hospitality Times

The Blended Malt Scotch whisky with the eccentric name, Sheep Dip. Iss name comes from the times where British farmers placed their home made whisky in barrels with the indication Sheep Dip (disinfectant for Sheep),... Read more

The Life of a Hotel Doctor – A No-show

2017-08-02 00:00:51 +0200 | Source: E Hospitality Times

When there was no response after my third knock, I experienced a familiar sinking feeling. Under the category “no show,” my database reveals 41 entries. I phoned the room, but there was no answer. At the... Read more

Prioritizing technology for your hotel staff

2017-08-01 00:00:57 +0200 | Source: E Hospitality Times

In the last few years, there has been a steady uptick in integrating the use of technology within the hospitality industry. Hotels are now heavily investing in guest-facing technologies such as booking engines, mobile... Read more

Building Summer Occupancy for City Hotels

2017-07-31 00:00:45 +0200 | Source: E Hospitality Times

Temperatures rise. Humidity creeps up. Sounds like time to pack up and head to the nearest beach. While your team may be thinking ‘vacation’, you should be thinking ‘revenue’ when it comes to... Read more

Revenue management: Using data integration to move from tactics to strategy

2017-07-29 00:00:19 +0200 | Source: E Hospitality Times

As the practice of revenue management continues to evolve, industry professionals should increasingly look to use their RM systems and processes strategically and move away from tactical operations. Integrating data... Read more

Key pillars of luxury hospitality: The soul

2017-07-28 00:00:39 +0200 | Source: E Hospitality Times

In a series of pieces on luxury hospitality based on interviews with leading hoteliers in Paris, Suzanne Godfrey examines key pillars that define the luxury hotel, or more specially, the Palace. Here she explores the... Read more

LKC Boutique Drinks Launched on the Greek Market – Featuring Aspall Perronelle’s Blush Suffolk Cyder

2017-07-27 08:07:20 +0200 | Source: E Hospitality Times

Aspall Cyder is produced in England and is still owned and managed by the eighth generation of the family of the founder Clement Chavallier. It’s one of  the top ten oldest family businesses in... Read more

All you need is love (and supervisor support)

2017-07-27 00:00:35 +0200 | Source: E Hospitality Times

Businesses everywhere seek to retain key staff, but it turns out that one successful strategy can be found in the Beatles’ song, ‘All You Need Is Love’. A study that focuses on employee job... Read more

The Magic of Metamorphosis: Organizational Change and Inspirational Leadership

2017-07-25 00:00:10 +0200 | Source: E Hospitality Times

They say that our security can only be found in our ability to adapt and he who rejects change designs his nemesis. Corporate culture has undergone radical change, and the need to align business models with these... Read more

Hospitality Financial Leadership – Ego is Not Part of the Recipe

2017-07-24 00:00:08 +0200 | Source: E Hospitality Times

“If you want to be more than a flash in the pan, you must be prepared to focus on the long term. We will learn that though we think big, we must act and live small to accomplish what we seek. Because we will be... Read more

Tips To Operate With Living Wage In The British Hospitality Sector

2017-07-23 00:00:29 +0200 | Source: E Hospitality Times

The UK finds itself in tumultuous times – uncertainty has become somewhat of the norm. Besides questions raised about Brexit implications – ranging from the devaluation of the Pound and the resulting... Read more

Cuba – A land that time forgot…

2017-07-22 00:00:17 +0200 | Source: E Hospitality Times

Have you ever fantasized what it would be like to be a Band member of the Buena Vista Social Club, take part in an episode of Lost, or go on a wild ride in Dr. Who’s Tardis – because that’s how a... Read more

Hospitalty Hiring Paradox: Time to take a stand!

2017-07-21 00:00:52 +0200 | Source: E Hospitality Times

A paradox has haunted our industry for generations: there is a dearth of young people interested in this sector that is one of the most promising in terms of the future. Operators must manage an abnormal rotation of... Read more

Grace Gin – A Handcrafted Botanical Gin, Created by Three Proud Greek Women

2017-07-20 07:53:02 +0200 | Source: E Hospitality Times

It is the result of the shared vision between three women, two second generation distillers and a spirited woman with extensive knowledge and experience in the drinks industry. The uniqueness of the product lies in... Read more

Do You Trust Your Customers? Do Your Customers Trust You?

2017-07-20 00:00:10 +0200 | Source: E Hospitality Times

I just returned fromInfluence 2017, the annual conference put on by the National Speakers Association. My friend and one of the world’s authorities on trust,David Horsagerwas one of the amazing keynote... Read more

What’s The Proper Amount to Tip a Waiter?

2017-07-19 00:00:33 +0200 | Source: E Hospitality Times

American diners are a fickle bunch. We love going out to eat but when the check comes we don’t know what to do. How much should we tip? Is it 15%, 18%, 20% or more? It’s gotten so bad that many restaurant... Read more